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Returns/Shipping

Returns/Shipping

Shipping Policy

Iron Embers accepts and ships online orders from residents within Canada and the United States. Iron Embers offers several North American shipping options for online orders based on the destination, shipping dimensions, and shipping weights. Shipping estimates are available before purchase confirmation, provided that the ship-to postal code is correct.

Orders may be shipped using LTL freight with or without tailgate delivery services, (provided the order is shipping to a commercial address). Smaller items from the online store may be shipped separately by conventional shipping providers: FedEx, Canpar, Purolator, or UPS.
After an order is submitted, you will receive an email confirmation. You will receive another email confirmation once the order is complete and ready to be shipped.

Cancelation Policy

Orders may be canceled before shipment by contacting our office at 1 (888) 575-4766. Online orders are built to order, and you must call as soon as possible to cancel the order before it is shipped. Please do not request cancellations by email or online messages.

Custom projects may be subject to a cancelation fee or partial payment for materials that have been ordered custom or personalized for the project.

Standard Returns Policy

You may request to return standard Iron Embers products within 14 days of delivery for a refund. Iron Embers will require photographic confirmation of condition to ensure the product is in new and unused condition before the request may be eligible for a refund. Approved refunds are processed and applied to the original payment method.

Iron Embers can arrange return shipping with freight charges incurred at the customer’s expense. No refunds will be available for original shipping charges, including refused packages and shipments. Approved refunds are subject to a 15% restocking fee, deducted from your refund’s total value.

Address returns to:
Iron Embers
Attn: Returns
32 Airpark Pl. Unit 1
Guelph, ON N1L 1B2

For Guarantee claims or concerns after delivery, learn more at ironembers.com/10yr-guarantee or contact us directly for details:
Email: info@ironembers.com
Office: 1 (888) 575-4766

Retail and Dealer Purchases

Iron Embers products are available from our growing network of retail locations and online drop-shipping partners. Purchases made through a third-party authorized dealer are subject to the seller’s return policies and are considered non-refundable by the manufacturer (Iron Embers).

Returning Customized Products

Customized products include custom design projects, units with personalized cut-outs, and other requested modifications. Due to personal configuration or design on these products, Iron Embers does not accept returns or exchanges unless the product is damaged or defective upon arrival.

If a mistake or error with a configuration, personalization, or design occurs during the production process, our team will work together with the customer to find a suitable solution on a case-by-case basis.